Report a Violation

When Should You Report?

Please report if you encounter any of these:

• Received messages containing harassment, threats, or personal attacks.
• Saw content with hate speech, discrimination, or insults.
• A listing appears fake, fraudulent, or misleading.
• Inappropriate sexual content, nudity, or content endangering minors.
• Illegal product/service listings (drugs, weapons, forged documents, etc.).
• A user is trying to redirect you off the app to request payment.
• Fake accounts, stolen photos, or identity theft.
• Spam or repetitive irrelevant messages.
• Intellectual property infringement (unauthorized use of your content).
• Doxxing (unauthorized sharing of your personal info).

In emergencies: For physical threats or criminal situations, first call your local emergency line (155 Police / 112 Emergency in Türkiye), then report to us.

How to Report

Method 1 — In the App (Recommended)

The fastest and most effective way is to report within the app:

1. Go to the profile or listing you want to report.
2. Tap the ⋮ (More) menu in the top right.
3. Select "Report" or "Complain".
4. Choose the violation type from the list (spam, harassment, fake listing, etc.).
5. Write a brief description — what happened and when.
6. Attach a screenshot if you have one.
7. Submit.

Method 2 — By Email

For serious matters, or if you can't access the app, email us directly:

• General violations: support@hadiyapalim.app
• Security / emergencies: security@hadiyapalim.app
• Legal / copyright: legal@hadiyapalim.app

What to Include in Your Report

Provide as much information as possible for a fast review:

• Username or profile link of the violating user
• Title or ID of the relevant listing (number shown in-app)
• Type of violation (harassment, fake listing, spam, etc.)
• Brief description: what happened and when
• Screenshots or message copies if available
• Your contact info (optional; you can also report anonymously)

How the Process Works

1. Acknowledgment (within 24 hours): You'll receive automated confirmation that your report has been received.
2. Initial review (1–3 business days): Our team evaluates the report. Urgent cases (harassment, threats, child safety) are prioritized.
3. Detailed review (up to 3–7 business days when needed): Complex cases receive deeper review. During this time, the relevant content/account may be temporarily disabled.
4. Decision and action: If the violation is confirmed, we apply a warning, content removal, account suspension, or permanent ban. Criminal matters are reported to authorities.
5. Result notification: When your report is resolved, you'll get a response (some details may be limited due to privacy).

Privacy and Anonymity

• Your identity is never disclosed to the other party.
• Your report content is shared only with the review team.
• You can report anonymously, but we won't be able to update you on the outcome.

False or Malicious Reports

The reporting system exists to protect the community — not to unfairly silence others. Accounts that intentionally file false, defamatory, or harassment-motivated reports will be:

• Warned
• Suspended for repeated offenses
• Permanently closed in serious cases

Don't hesitate if you're unsure — we'll evaluate and decide. But report only when you see a clear violation, not just suspicion.

Appealing a Decision

If action was taken against you and you'd like to appeal:

1. Write to support@hadiyapalim.app.
2. Use subject line: "Appeal - [Your account name]".
3. Explain why you think the action was unfair.
4. Attach supporting evidence if you have any.

Appeals are reviewed within 7 business days.

Our Legal Obligations

We are legally required to report the following to the relevant authorities:

• Child abuse, child sexual exploitation material
• Terrorism propaganda or support
• Serious physical threats or incitement to violence
• Court orders or legal requests

Need Help?

If you have issues or concerns during the process, reach us via our Contact page. Every report and piece of feedback — big or small — helps us make the community safer. Thank you.